About

Hien Luong (Raymond)

Senior Software Engineer - 10+ years in front-end development

Building impactful enterprise solutions, mentoring teams, and crafting accessible user experiences.

Let’s Connect

I’m always interested in discussing technology, sharing knowledge, and exploring new opportunities. Feel free to reach out to me via LinkedIn, explore my projects on GitHub, or send a direct email to luongphuhien@gmail.com.

Professional Background

I currently work as a Senior Software Engineer at Highspot in Seattle, where I lead front-end development for key identity and access management features. My work focuses on improving security for enterprise clients and has directly contributed to significant cost savings and improved support capabilities.

Core Expertise

• Languages & Frameworks: JavaScript, TypeScript, React JS, React Query
• Tools & Technologies: Webpack, Jest, E2E testing (TestCafe), Ruby, MongoDB, Git
• Specializations: Front-end architecture, legacy system modernization, web accessibility (WCAG 2.1 AA)

Career Journey

Highspot (Jan 2022 - Present)

Senior Software Engineer | Seattle, WA

At Highspot, an AI-powered sales enablement platform, I lead front-end development for strategic projects including SCIM user provisioning, multi-factor authentication, and customer account impersonation. My contributions have resulted in a 30% decrease in monthly support tickets, saving over $400k annually.

Key achievements:

• Led migration from legacy Backbone.js to React and championed TypeScript adoption
• Improved end-to-end test automation coverage from ~70% to 97% for the IAM crew
• Developed web accessibility standards and guidelines
• Mentored junior engineers in project management and front-end best practices

Zones (July 2017 - Jan 2022)

Senior Software Engineer | Auburn, WA

At Zones, a global IT solutions provider, I led front-end development for the Zones Connect platform, modernizing the tech stack and delivering customized features supporting multi-million dollar contracts.

• Directed a team of three in migrating legacy systems to modern front-end architecture
• Developed and maintained various in-house web tools

Whimsy Games (July 2014 - July 2017)

Software Engineer | Issaquah, WA

At this independent game development studio, I developed and maintained web and Android educational applications, managing full-stack development and improving productivity by 35% for educational groups.

Education

Bachelor of Science in Computer Science and Software Engineering
University of Washington, Bothell | 2014

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